Terms and Conditions of Service
The business relations between Zinn Kleinschmidt and the customer are based exclusively on the below indicated terms and conditions of service effective at the time of the order.
Your order is an offer to us that terminates in a sales contract.
Our receipt of your electronic order, or your receipt of our Electronic Order Confirmation does not signify our acceptance of your order. We reserve the right to accept or reject your order at any time after its receipt. We ship complete orders only, and do not ship partial shipments. A sales contract becomes legally effective when the items are shipped to the customer.
Handcrafted items may vary from the photo as shown on your screen - in color, size and detail content. Also consider that item images may vary depending on your computers resolution.
Delivery from Germany
To a street address in the USA (No P.O. Boxes):
Parcels are shipped from Germany directly to you via DHL. Delivery time for in-stock items will typically be approx. 14 to 21 days. Unfortunately, we cannot guarantee delivery within a certain time frame. DHL does not deliver to P.O. Boxes! Please provide your complete street address.
To a street address in Germany:
Parcels are shipped directly to you by the German Postal Service. Delivery time for in-stock items will typically be approximately 5 working days. Unfortunately, we cannot guarantee delivery within a certain time frame. Please provide your complete street address.
To a street address in Europe, Canada and Japan:
Parcels are shipped directly to you by Parcel Post. Delivery time for in-stock items will typically be approx. 10 working days. The delivery time of the packages is dependent on the country of destinations postal service. These parcels cannot be traced. Unfortunately, we cannot guarantee delivery within a certain time frame. Please provide your complete street address.
Consider, most items are handcrafted and not mass-produced. Therefore, we will not be able to avoid long delivery periods. In this case, we would send your order out as a partial shipment.
If we are not able to fill your order completely, you will be informed.
Delivery by Christmas
All orders that require delivery prior to Christmas within Germany (given the items are on stock) have to be placed by December 18, 2023. Naturally, we will accept orders placed after December 18, 2023.
For shipments outside of Germany, we cannot guarantee delivery by Christmas. Please order as soon as possible.
Warranty- and Guarantee Conditions
The legal warranty period is two years and begins with the delivery of the items. During this time, all damaged delineated within the warranty will be corrected free of charge. Your warranty claim is limited at first, to a replacement. If a replacement cannot be sent, you will be entitled to the cancellation of the sales contract or a discount on the sales price.
If we grant you a sales guarantee on single items, the terms of the guarantee are enumerated on the guarantee form enclosed with the article.
Return Guarantee / Revocation
Further information please view our withdrawal site.
Our company cannot be made liable for price errors. Prices are subject to change in exceptional cases.
All Countries outside of Germany:
Order acceptance only with a valid credit card (Visa, MasterCard)
Shipping and Handling Charges
Also to alternative delivery address.
View our Shipping and Handling Charges.
Reservation of Ownership
All merchandise that is not fully paid for stays the property of Zinn Kleinschmidt.
Data Security Guarantee
Please view our seperate Data Security Site.
Copyright and Trademarks
Zinn Kleinschmidt strives to pursue all publications and copyrights of the use in graphics, tone documents, video sequences and texts also the self constructed graphics, tone documents, video sequences and texts or the public domain graphics, tone documents, video sequences and texts to resort to.
The materials on this Site are protected by United States and foreign copyright laws. If you use the materials in a way that is not clearly allowed by these Terms of Service, you are violating your contract with us and may be violating copyright, trademark, and other laws. In that case, we automatically revoke your permission to use the materials and you must immediately destroy any copies you have made. Title to the materials remains with us or with the authors of the materials contained on this Site. All rights not expressly granted are reserved.
Choice of Law
The Federal Republic of Germany law applies, to the exclusion of the UN-Purchase Law, for the order, its delivery and the claims that result from this.
In case several of the preceding terms are or become ineffective, the remaining terms will stay in effect.
Zinn Kleinschmidt e.K.
Wahlenstrasse 4 and Prüfeningerstraße 72c
93047 Regensburg, Germany
CEO: Cornelia Kleinschmidt
Corporate headquarters: Regensburg
Commercial registration number: 3179
Legal jurisdiction: Regensburg, Germany
VAT number: DE253051158
Monday to Friday from 10.00 hrs - 18.00 hrs German Time