Cancellation

Consumers have a fourteen-day right of withdrawal.

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must contact us (Zinn Kleinschmidt eK, Wahlenstrasse 4, 93047 Regensburg, Germany; info@zinn-kleinschmidt.de; Phone: +49 (0) 941 54629) by means of a clear statement (eg a letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory.

To maintain the cancellation period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you cancel this Agreement, we will have you all the payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different type of delivery than that offered by us, the most favorable standard delivery), immediately and no later than fourteen days from the day on which the notification of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to a handling that is not necessary for checking the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.
  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.
  • Contracts for the supply of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery.

Sample withdrawal form (postal)

(If you want to revoke the contract, please fill out this form and send it back.)

Zinn Kleinschmidt e.K. Cornelia Kleinschmidt
Wahlenstrasse 4
93047 Regensburg
Germany

Subject: Revocation

Dear Ms Kleinschmidt,

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

Goods ordered on (*) or goods received on (*)
Invoice number: (please specify, simplifies processing)

Name of the consumer (s): First name and surname
Postal address of consumer (s): Street; House number; Post Code; Location

Consumer's signature (s) (only on paper)

Date

(*) Delete what is wrong.

Sample Withdrawal Form (eMail)

(If you want to revoke the contract, please fill out this form and send it back.)

eMail to: info@zinn-kleinschmidt.de

Subject: Revocation

Dear Ms Kleinschmidt,

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*):

Goods ordered on (*) or goods received on (*)
Invoice number: (please specify, simplifies processing)

Name of the consumer (s): First name and surname
e-mail address for further correspondence:

(*) Delete what is wrong.